Freshdesk

Convert conversations easily into tickets from multiple channels — which are email, phone, website, Facebook, Twitter, Whatsapp, and Instagram.

A Help Desk Software for Your Customer Support

 

Freshdesk has been used in many countries and support 35 languages. Along with Freshdesk, customer support has been satistifying a thousand of customers from Singapore, Indonesia, US, and many more.

Omnichannel

Unify all customer message from email, phone, website, Facebook, Twitter, Whatsapp, and Instagram.

Customize & Personalize

Customize template and layout based on your company’s personalities and unique workflows.

omnichannel
self service knowledge base

Self Service & Knowledge Base

Let both customer support & customers find their answer in Knowledge Base and Community Forum.

Customer Satisfaction Prediction

Improve your customer satisfaction by ratings and frustrated customer tracker.

Private Apps & Integration

Connect to other Freshworks products — which are Freshsales, Freshservice, and Freshchat.

private apps integration freshdesk
improve productivity

Improve Productivity

Make an improvement of productivity by Help Desk Analytic and Gamication.

flexible ticketing

Flexible Ticketing System

Set the Templates and Automations of upcoming tickets based on your needs.

cs collaboration

Customer Support Collaboration

Connect agents to make collaborations and conversations easier in one place.

Let’s See How It Works for You.

Give us a call and let us do our magic!

Contact Us