Convert conversations easily into tickets from multiple channels — which are email, phone, website, Facebook, Twitter, Whatsapp, and Instagram.
A Help Desk Software for Your Customer Support
Freshdesk has been used in many countries and support 35 languages. Along with Freshdesk, customer support has been satistifying a thousand of customers from Singapore, Indonesia, US, and many more.
Omnichannel
Unify all customer message from email, phone, website, Facebook, Twitter, Whatsapp, and Instagram.
Customize & Personalize
Customize template and layout based on your company’s personalities and unique workflows.
Self Service & Knowledge Base
Let both customer support & customers find their answer in Knowledge Base and Community Forum.
Customer Satisfaction Prediction
Improve your customer satisfaction by ratings and frustrated customer tracker.
Private Apps & Integration
Connect to other Freshworks products — which are Freshsales, Freshservice, and Freshchat.
Improve Productivity
Make an improvement of productivity by Help Desk Analytic and Gamication.
Flexible Ticketing System
Set the Templates and Automations of upcoming tickets based on your needs.
Customer Support Collaboration
Connect agents to make collaborations and conversations easier in one place.
Let’s See How It Works for You.
Give us a call and let us do our magic!